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IT Trainings List

Playwright with JAVA Script

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Cyber Security

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Python Full Stack

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Module 1: ServiceNow Platform Essentials (10 Days)
Objective: Understand the core ServiceNow platform structure and basic configurations.

Introduction to ServiceNow (Navigation, Application Explorer)
Tables, Forms, Lists, and Dictionary
Users, Roles, and Access Control (ACL basics)
UI Policies, Data Policies, Client Scripts
Business Rules & Script Includes
Notifications and Email Configuration
ServiceNow Studio & Scoped Applications
Application Files: Modules, Menus, Roles
Update Sets - Create, Export, Import
Review + Quiz/Assessment

Module 2: Core ITSM Applications (20 Days)
Objective: Learn the full lifecycle and configuration of core ITSM processes: Incident, Problem, Change, and Request.
Introduction to ITIL & ITSM in ServiceNow
Incident Management: Overview, States, Priorities
Incident Form, Assignment Rules, SLAs
Auto-routing via Business Rules & Script
Problem Management: Lifecycle, Root Cause
Problem Form Customization
Change Management: Normal, Standard, Emergency
Change Approval Policies & Workflows
Request Management vs Incident vs Change
Catalog Items, Record Producers
Catalog Item Variables & Variable Sets
Request Workflow Design using Visual Workflow Editor
Knowledge Management Basics
SLAs: Definitions, Conditions, Retroactive Start
Escalation Rules, Time Breach Alerts
CAB Workbench Overview
ITSM Reporting - Reports, Performance Analytics Intro
Dashboards and Homepages
Live Agent Chat, Virtual Agent Basics (optional)
ITSM Use Case Lab (Automate Ticket Lifecycle)

Module 3: Scripted Integrations (20 Days)
Objective: Perform real-world ServiceNow integrations using Scripted REST, REST Message, and Inbound APIs. No
IntegrationHub.
Introduction to Integrations in ServiceNow
REST API Concepts (Methods, Headers, JSON)
Using REST API Explorer
Scripted REST API - Create a custom API
Scripted REST with Input Validation & Responses
Consume External API with REST Message
REST Message Authentication (Basic Auth / OAuth profile)
Call External Weather/Currency APIs using Script
Transform JSON/XML Data
Test REST APIs using Postman
Scheduled Scripted API Call (REST polling)
Inbound REST: External system creates Incident
Use Business Rule to Trigger Outbound REST
REST Call Error Handling & Logging
Mid Project Review: End-to-End Integration
Import/Export JSON or CSV using Import Sets
Script to Trigger Notifications from External Events
Attachment API - Upload/Download Files via API
Integration Best Practices & Security (ACLs, Rate Limits)
Integration Lab: External Tool Creates Incident, Notifies on Closure

Module 4: Final Project & Certification Prep (10 Days)
Objective: Implement a full use case and prepare for interviews and CSA certification.
Use Case Finalization & Planning
Final Project: Scripted Integration for Ticketing
Presentation & Documentation
CSA Certification Overview & Practice Questions
Mock Test (CSA-style)
Career Guidance + Interview Q&A + Feedback

Tools & Deliverables

Tools:
- ServiceNow PDI
- Postman
- VS Code (optional)
- GitHub (optional)

Deliverables:
- Lab Exercises
- API Scripts
- ITSM Customization Scripts
- Final Integration Project
- CSA Mock Exam Pack
- Resume + Projects

ServiceNow

ServiceNow

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JAVA

Java Developer Program

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Course Syllabus Overview

Excel for Data Analysis

Build a solid foundation in data handling and reporting:

Excel interface, shortcuts & formatting

Formulas, functions, and conditional formatting

Data cleaning (TRIM, CLEAN, remove duplicates)

Sorting, filtering, data validation, and pivot tables

Hands-on data analysis exercises

SQL for Data Management

Learn to query, manage, and analyze data effectively:

SQL fundamentals, DBMS & RDBMS concepts

SELECT, WHERE, DISTINCT, ORDER BY, and filtering

Aggregate functions (COUNT, SUM, AVG, MIN, MAX)

Joins: Inner, Left, Right, Full, Self, Cross

Subqueries, Views, Stored Procedures, Indexes

Transactions, Exception Handling, and Case Studies

Python for Data Science

Master Python programming and its applications in analytics:

Python setup, Jupyter Notebook, Git & GitHub

Variables, operators, conditionals, loops & functions

Data structures – List, Tuple, Set, Dictionary

File handling (CSV, JSON, TXT) and custom modules

NumPy for numerical computing and linear algebra

Pandas for data manipulation, grouping, and merging

Data cleaning, feature engineering & outlier treatment

Data Visualization & Statistics

Transform raw data into insights:

Charts with Matplotlib and Seaborn (bar, line, heatmap)

Interactive visuals using Plotly

Descriptive statistics, probability distributions

Hypothesis testing, correlation, and sampling

Machine Learning

Explore predictive modeling and pattern recognition:

Supervised learning – Linear/Logistic Regression, Decision Trees, Random Forests, SVM, KNN

Unsupervised learning – Clustering, Association Rules, Recommender Systems

Model evaluation, feature selection & optimization

Artificial Intelligence & Deep Learning

Learn modern AI concepts and neural networks:

Introduction to AI, ML, and Deep Learning

Neural networks, activation & loss functions

TensorFlow & PyTorch fundamentals

CNNs for image recognition, RNNs for time series

LSTM, GRU, and Transfer Learning (VGG, ResNet)

NLP – Sentiment Analysis, NER, Text Generation

Generative Models – Autoencoders, GANs

Transformers, BERT, GPT & Explainable AI (XAI)

Model Deployment & Cloud Integration

Bring your models to life:

Model deployment with Flask, FastAPI, Streamlit

Cloud AI pipelines: AWS SageMaker, Azure AI, Google Vertex AI

Monitoring, maintenance, and scaling models

Big Data & Cloud Analytics

Master large-scale data handling:

Hadoop: Architecture & ecosystem

PySpark: Distributed computing

Hive: Querying Big Data efficiently

AWS: Cloud model deployment & integration

Agile & Scrum Methodology

Learn Agile project management and Scrum frameworks for delivering data projects in corporate environments.

Program Highlights

Instructor-Led Online & Offline Classes
Real-Time Projects & Internships
Case Studies & Cloud Deployments
Doubt-Clearing Sessions & Mentorship
Career Support & Job Assistance

Career Outcomes

Become job-ready for roles like:

Data Scientist

Machine Learning Engineer

AI Engineer

Data Analyst

Business Intelligence Developer

Data Science, AI & ML

Data Science, AI & ML Training Program

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Program Structure

 

 

1. GenAI & LLM Fundamentals


	
	Introduction to Generative AI & Large Language Models (LLMs)
	
	
	ChatGPT, Claude, Gemini, DeepSeek, Sora, and Midjourney
	
	
	Prompt Engineering & No-Code AI Tools
	


 

2. RAG Implementation


	
	End-to-End RAG Architecture
	
	
	Vector Databases, Embeddings, and Search Indexing
	
	
	Cloud Deployment on Google Vertex AI, AWS Bedrock, and Azure OpenAI
	


 

3. Fine-Tuning & Agentic Frameworks


	
	LoRA, QLoRA, and Model Optimization
	
	
	LangChain, LangGraph, CrewAI, and MCP Integrations
	
	
	AI Agents: Concepts, Architecture, and Use Cases
	


 

4. Project Development


	
	Build Your Own AI Chat System
	
	
	Implement RAG-Based Knowledge Apps
	
	
	Cloud Deployment & Model Evaluation
	


 

Key Highlights

Learn from Real-Time GenAI Experts

Hands-On LLM Projects & Tools

“Ask Questions to Test & Train Your AI Chat” Interactive Labs

Job Assistance & Industry Mentorship

 

Who Should Join

Ideal for IT professionals, AI enthusiasts, and developers looking to master Generative AI, LLMs, and AI Automation Frameworks for real-world applications.

Generative AI

Generative AI
Training Program

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